Privacy & Data

Fancy Casino Privacy Policy

We take your privacy seriously at Fancy Casino. This policy explains exactly what data we collect, why we collect it, and how we keep it safe for every player in Bangladesh.

Last Updated: January 2025

How Fancy Casino Protects Your Privacy

Six core principles that guide how Fancy Casino handles your personal data every single day.

Encrypted Storage

All personal data stored by Fancy Casino is protected with industry-standard encryption. Your account details, payment information, and transaction history are secured at rest and in transit at all times.

No Data Selling

Fancy Casino does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process payments, and improve the platform experience.

Your Data Rights

You have the right to access, correct, or request deletion of your personal data held by Fancy Casino at any time. Submit a request through our support team and we will respond within the timeframes required by applicable law.

Minimal Collection

Fancy Casino only collects the personal data that is genuinely necessary to operate your account and comply with legal obligations. We do not collect data beyond what is needed for the services we provide.

Defined Retention

Fancy Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Data that is no longer needed is securely deleted or anonymised.

Breach Notification

In the unlikely event of a data breach that affects your personal information, Fancy Casino will notify affected players promptly and take immediate steps to contain the breach and prevent further exposure.


Your privacy matters to us. By using the Fancy Casino platform, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read this document carefully. If you have any questions, our support team is available 24/7 via live chat.

1 Introduction

This Privacy Policy describes how Fancy Casino ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players who register and use the Fancy Casino website and mobile application. Fancy Casino is committed to handling your personal data responsibly and transparently, in accordance with applicable data protection principles.

This policy applies to all personal data collected through the Fancy Casino platform, including data provided during registration, during the use of our gaming and betting services, and through any communications you have with our support team. By registering an account at Fancy Casino, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

Fancy Casino serves players primarily in Bangladesh. We understand that trust is the foundation of any relationship between a player and a gaming platform, and we take our responsibility to protect your data seriously. This policy is written in plain language so that every Fancy Casino player can understand exactly how their information is handled.

2 Data We Collect

Fancy Casino collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party sources for verification purposes. Below is a summary of the categories of data we collect.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, phone number Registration form, account settings
Financial Data bKash/Nagad/Rocket account numbers, transaction history Deposit and withdrawal forms
Technical Data IP address, device type, browser, operating system Automatically via cookies and server logs
Usage Data Games played, bets placed, session duration, pages visited Automatically via platform activity tracking
Communications Data Live chat transcripts, support emails, feedback submissions Direct communication with support team

Fancy Casino does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you have explicitly provided such information in the context of a responsible gaming request.

3 How We Use Your Data

Fancy Casino uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which Fancy Casino processes your personal data are:

  • Account management: To create, maintain, and manage your Fancy Casino player account, including processing your registration, verifying your identity, and managing your account settings.
  • Payment processing: To process deposits and withdrawals, verify payment methods, and maintain accurate transaction records for your Fancy Casino account.
  • Service delivery: To provide access to Fancy Casino's gaming and betting services, including sports betting, live casino, slots, and the loyalty program.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our live chat and email support channels.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Fancy Casino platform.
  • Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations and age verification requirements.
  • Platform improvement: To analyse usage patterns and player behaviour in order to improve the Fancy Casino platform, fix bugs, and develop new features.
  • Responsible gaming: To monitor gaming activity and identify players who may be at risk of problem gambling, in order to provide appropriate support and intervention.

4 Legal Basis for Processing

Fancy Casino processes your personal data on the following legal bases, depending on the specific purpose of the processing:

  • Contractual necessity: Processing that is necessary to perform the contract between you and Fancy Casino — for example, processing your registration, managing your account, and processing payments.
  • Legal obligation: Processing that is required to comply with applicable laws — for example, identity verification for anti-money laundering compliance and age verification.
  • Legitimate interests: Processing that is necessary for Fancy Casino's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and interests.
  • Consent: Processing based on your explicit consent — for example, sending you marketing communications about Fancy Casino promotions and offers. You may withdraw your consent at any time.

5 Data Sharing

Fancy Casino does not sell your personal data to third parties. We may share your data with trusted third parties only where necessary and only for the purposes described in this Privacy Policy. The categories of third parties with whom Fancy Casino may share your data include:

  • Payment providers: bKash, Nagad, Rocket, and other payment service providers, for the purpose of processing deposits and withdrawals on your Fancy Casino account.
  • Identity verification providers: Third-party KYC and identity verification services used to verify your identity and comply with anti-money laundering regulations.
  • Game providers: Software providers whose games are available on the Fancy Casino platform. These providers may receive limited technical data necessary to deliver their games.
  • IT and security providers: Technology partners who assist Fancy Casino with platform hosting, cybersecurity, and fraud detection services.
  • Regulatory authorities: Government agencies, law enforcement, and regulatory bodies where Fancy Casino is legally required to disclose information.
Important: All third parties with whom Fancy Casino shares personal data are required to handle that data securely and in accordance with applicable data protection standards. Fancy Casino does not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking

Fancy Casino uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and ensure the security of your account. Cookies are small text files stored on your device when you visit the Fancy Casino website or use the mobile app.

  • Essential cookies: Required for the Fancy Casino platform to function correctly. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
  • Analytics cookies: Used to collect anonymised data about how players use the Fancy Casino platform, helping us identify areas for improvement. These cookies do not identify you personally.
  • Preference cookies: Used to remember your settings and preferences on the Fancy Casino platform, such as your preferred language or display settings.
  • Security cookies: Used to detect and prevent fraudulent activity, protect against bot attacks, and maintain the integrity of the Fancy Casino platform.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Fancy Casino platform. Essential cookies cannot be disabled as they are required for the platform to operate.

7 Data Security

Fancy Casino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

  • SSL/TLS encryption: All data transmitted between your device and the Fancy Casino platform is encrypted using SSL/TLS technology, protecting it from interception during transmission.
  • Encrypted storage: Personal data stored in Fancy Casino's systems is encrypted at rest using industry-standard encryption algorithms.
  • Access controls: Access to personal data within Fancy Casino is restricted to authorised personnel only, on a strict need-to-know basis. All staff with access to personal data are trained in data protection obligations.
  • Two-factor authentication: Fancy Casino supports two-factor authentication (2FA) for player accounts, providing an additional layer of security beyond your password.
  • Regular security audits: Fancy Casino conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.

While Fancy Casino takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Fancy Casino account and never share your login credentials with anyone.

8 Data Retention

Fancy Casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Active account data: Personal data associated with your active Fancy Casino account is retained for the duration of your account's existence plus a period of up to five years after account closure, to comply with legal and regulatory obligations.
  • Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction, in accordance with anti-money laundering regulations.
  • Support communications: Records of communications with the Fancy Casino support team are retained for up to three years from the date of the communication.
  • Marketing data: If you have consented to receive marketing communications from Fancy Casino, your marketing preferences are retained until you withdraw your consent or request deletion.

When personal data is no longer required, Fancy Casino will securely delete or anonymise it so that it can no longer be associated with you as an individual.

9 Your Data Rights

As a Fancy Casino player, you have the following rights in relation to your personal data:

Right of Access

Request a copy of the personal data Fancy Casino holds about you at any time.

Right to Rectification

Request correction of any inaccurate or incomplete personal data held by Fancy Casino.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

Request that Fancy Casino restricts the processing of your personal data in certain circumstances.

Right to Portability

Request a copy of your personal data in a structured, machine-readable format for transfer to another service.

Right to Object

Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.

How to exercise your rights: To submit a data rights request, contact the Fancy Casino support team via live chat or email at [email protected]. We will respond to all requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

Fancy Casino is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register an account or use any services at Fancy Casino.

If Fancy Casino becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered at Fancy Casino, please contact our support team immediately so we can investigate and take appropriate action.

11 Marketing Communications

With your consent, Fancy Casino may send you marketing communications about promotions, bonuses, new games, and other offers available on the platform. You can opt in to marketing communications during registration or at any time through your account settings.

You can withdraw your consent to receive marketing communications from Fancy Casino at any time by:

  • Updating your preferences in the notification settings section of your Fancy Casino account.
  • Clicking the unsubscribe link included in any marketing email sent by Fancy Casino.
  • Contacting our support team via live chat or email and requesting to be removed from marketing communications.

Please note that withdrawing consent to marketing communications does not affect the processing of your personal data for other purposes, such as account management and payment processing. You will continue to receive transactional communications related to your Fancy Casino account regardless of your marketing preferences.

12 Changes to This Policy

Fancy Casino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated Privacy Policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how Fancy Casino protects your personal data. Your continued use of the Fancy Casino platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Fancy Casino handles your personal data, please do not hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week.

  • Live chat: Available directly on the Fancy Casino platform — the fastest way to reach us.
  • Email: [email protected]

For data rights requests specifically, please include your registered email address and a description of your request so we can process it as efficiently as possible. We aim to respond to all privacy-related enquiries within 30 days.

Play with Confidence

Your Data Is Safe — Now Start Playing at Fancy Casino

Register your free account today and enjoy sports betting, live casino games, and exclusive rewards — all on a platform that puts your privacy and security first.